Refund and Exchange Policy

At Laira, we take great pride in the quality and craftsmanship of our abayas and accessories. Each item is carefully inspected prior to shipment to ensure it meets our standards.

No Refund Policy

We maintain a strict NO REFUND policy under all circumstances. Once an order has been placed and processed, it cannot be cancelled or refunded.

Faulty or Defective Items

In the unlikely event that you receive a defective or damaged item:
You must notify us within 7 calendar days of delivery by emailing support@lairaofficial.com(Add Link)

, providing your order number and photographic evidence of the fault.
Our management team will review your claim. If approved, you will be issued store credit equal to the value of the defective item.

Store credit must be redeemed within three (3) months from the date of issuance and may only be applied toward purchases on our official website.

Exclusions

Please note, store credit will not be issued for:
General wear and tear.
Color or size variations due to device display settings.
Incorrect information (such as shipping address or sizing) provided by the customer.